Privacy policy
Privacy Policy
Last updated: September 8, 2026
SilverEase is operated by Bandy&Co. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, place an order, contact us, or otherwise use our services.
Information We Collect
Depending on how you use our store, we may collect information such as:
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Your name
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Email address
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Phone number
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Billing and shipping information
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Order and transaction information
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Payment-related information processed through our payment providers
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Messages you send to customer support
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Device, browser, IP address, and website usage information
How We Use Your Information
We may use your personal information to:
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Process and fulfil orders
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Arrange payment and shipping
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Provide order confirmations and tracking information
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Respond to questions and customer-service requests
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Handle returns, replacements, or refunds
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Detect and prevent fraud or misuse
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Improve our website, products, and customer experience
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Send marketing communications where you have provided consent
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Comply with legal and regulatory obligations
Payments
Payments are processed through Shopify and applicable payment providers.
SilverEase and Bandy&Co do not directly store your complete payment-card information.
Fulfilment and Shipping
We may share information required to fulfil and ship your order with trusted fulfilment, production, and delivery partners.
This may include your name, delivery details, order information, and other information required to complete your order.
Shopify
Our online store is powered by Shopify.
Shopify may process information relating to your use of our store, checkout, payments, orders, fraud prevention, analytics, and other services required to operate the website.
Shopify processes personal information according to its own privacy practices.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
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Keep the website functioning correctly
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Remember preferences
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Understand website usage
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Improve performance
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Support checkout and fraud prevention
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Measure marketing and advertising performance
Depending on your location, you may be able to control certain cookies or privacy preferences through the options provided on our website.
Marketing
If you choose to receive marketing communications from SilverEase, we may use your contact information to send you information about products, offers, or store updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message.
Sharing of Personal Information
We may share personal information with service providers where necessary to operate SilverEase, including:
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Shopify
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Payment processors
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Fulfilment and production partners
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Shipping and delivery providers
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Customer-service providers
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Analytics and fraud-prevention providers
We only share information that is reasonably necessary for these services.
We may also disclose information where required by law or where necessary to protect our legal rights, customers, or business.
Data Retention
We retain personal information for as long as reasonably necessary to:
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Fulfil orders
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Provide customer support
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Maintain business and tax records
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Resolve disputes
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Prevent fraud
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Comply with legal obligations
Your Privacy Rights
Depending on where you live, you may have rights relating to your personal information, including the right to:
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Request access to personal information we hold about you
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Request correction of inaccurate information
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Request deletion of certain personal information
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Request a copy of certain personal information
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Object to or restrict certain types of processing
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Withdraw consent where processing is based on consent
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Opt out of certain marketing communications
Additional privacy rights may apply to residents of certain US states or other jurisdictions.
To make a privacy request, contact us using the email address below.
Security
We use Shopify and trusted third-party providers to help protect customer information.
However, no online system can be guaranteed to be completely secure.
Third-Party Websites
Our website may contain links to third-party websites or services.
SilverEase and Bandy&Co are not responsible for the privacy practices, security, or content of third-party websites.
Children's Privacy
SilverEase is not intended for children.
We do not knowingly collect personal information from children in violation of applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, legal requirements, or privacy practices.
The latest version will be published on our website.
Contact
SilverEase
Operated by Bandy&Co
Contact person: Jody Band