Terms of service

By using the SilverEase website or placing an order with us, you agree to these Terms of Service.

Products and Availability

We aim to provide accurate product descriptions, sizing information, colors, prices, and availability. Because some SilverEase products are made to order, availability and production times may change.

We reserve the right to update, modify, or discontinue products at any time.

Pricing and Payment

Prices for customers in the United States are displayed in US dollars where supported by Shopify Markets.

Applicable taxes, duties, or other charges may be calculated and added at checkout when required.

Payment must be completed before an order is processed.

Orders

After placing an order, you will receive an order confirmation.

We reserve the right to cancel or refuse an order in cases such as suspected fraud, incorrect pricing, unavailable products, payment problems, fulfilment issues, or other operational errors.

If we cancel an order after payment has been received, the applicable amount will be refunded.

Shipping

Shipping times shown on our website are estimates and are not guaranteed.

If we cannot ship within the stated timeframe, we will contact you with an updated estimate and explain your options to accept the delay or cancel the unshipped order for a refund.

Customers are responsible for providing a complete and accurate shipping address.

Returns and Refunds

Returns, exchanges, replacements, and refunds are handled according to our Return Policy.

Please review the product-specific size information carefully before ordering, especially for made-to-order products.

Damaged or Incorrect Products

If your order arrives damaged, defective, misprinted, or incorrect, please contact us promptly with your order number and clear photos of the issue.

Intellectual Property

All SilverEase branding, logos, website content, text, graphics, and original materials are owned by or licensed to SilverEase and may not be copied, reproduced, or used for commercial purposes without permission.

Third-Party Services

Our store is powered by Shopify and may use third-party services for payment processing, fulfilment, shipping, analytics, and other business functions.

These third parties may have their own terms and privacy policies.